Service Standards

Last updated: 15 September 2026

We're a small, focused team, so we try to be upfront about exactly what you can expect from us.

1. Support Response Times

• General enquiries by email: within 1 business day.
• Account or billing issues: within 1 business day.
• Technical issues affecting your ability to use the platform: as a priority, same business day where possible.

2. Platform Availability

We aim to keep the platform available around the clock. Planned maintenance is scheduled outside UK business hours where possible, and we'll try to give advance notice for anything expected to cause downtime.

3. Business Hours

Our team operates UK business hours, Monday to Friday, excluding UK public holidays. Messages sent outside these hours are answered on the next business day.

4. What's Not Included

Consulnex plans cover software access only. We do not provide bespoke development, physical services, or ongoing consulting as part of a standard plan. If you need something outside the platform's standard features, contact us and we'll let you know if it's something we can help with separately.

5. Contact

Reach us anytime at support@consulnex.co.uk • bishamk982@gmail.com.