Cookie Policy
Consulnex — Web-Based Business Management Platform
Last updated: 15 September 2026
1. Introduction
This Cookie Policy ("Policy") explains how Consulnex ("Consulnex," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use the Consulnex platform (together, the "Services"). It explains what these technologies are, why we use them, and the choices available to you regarding their use.
This Policy should be read alongside our Privacy Policy, which explains more broadly how we collect, use, and protect personal data, and our Terms and Conditions, which govern your use of the Services. Where this Policy refers to "you," it means any visitor to our website or user of our Services, whether or not you hold a Consulnex Account.
We use cookies and similar technologies for a limited set of purposes described in this Policy: to make our website and platform function correctly, to remember your preferences, to understand how our Services are used so that we can improve them, and, where applicable and with your consent, to support limited marketing activities. We do not use cookies to build detailed advertising profiles of individuals for sale to third parties, and we aim to keep our use of these technologies as minimal and transparent as is consistent with operating a reliable, secure platform.
This Policy applies to our marketing website, where you may learn about Consulnex before purchasing, as well as to the authenticated platform itself, where you manage your Account and Content once you have purchased a Package. Because these two environments serve different purposes, the balance of cookies used on each may differ: our marketing website may make somewhat greater use of analytics and, where enabled, marketing cookies to help us understand how visitors discover and evaluate Consulnex, while the authenticated platform relies primarily on strictly necessary and functional cookies needed to deliver the Service securely and reliably to logged-in customers.
2. What Are Cookies and Similar Technologies
Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. They are widely used to make websites function properly, to make them more efficient, and to provide information to the owners of the site. Cookies allow a website to recognise your device on subsequent visits, remember choices you have made, and understand how the site is being used.
In addition to cookies, we and our service providers may use similar technologies that serve comparable purposes, including: local storage and session storage, which allow a website or application to store information directly within your browser, often used to keep you logged in or to remember settings within a single session; pixel tags or web beacons, which are small graphic images embedded in web pages or emails that can indicate whether a page has been viewed or an email opened; and software development kit (SDK) technologies, which may be used within mobile applications to perform functions similar to cookies on a website.
For simplicity, this Policy uses the term "cookies" to refer to all of these technologies collectively, except where we specifically distinguish between them.
Cookies can be classified in several overlapping ways. By duration, a "session cookie" is deleted automatically when you close your browser, while a "persistent cookie" remains on your device for a set period, or until you delete it, and is used to remember information across multiple visits. By origin, a "first-party cookie" is set directly by the website you are visiting — in this case, Consulnex — while a "third-party cookie" is set by a domain other than the one you are visiting, typically because that website has embedded content or services, such as analytics tools, from another provider.
3. How We Use Cookies
We use cookies for a range of purposes that fall broadly into four categories, described in more detail in Section 4: to enable core functionality of our website and platform; to remember your preferences and settings; to help us understand how our Services are used, so that we can identify issues and improve them over time; and, where applicable, to support limited marketing activities.
Specifically, cookies allow us to: keep you securely logged in to your Account as you navigate between pages, without requiring you to re-enter your credentials on every page; remember settings you have chosen, such as display preferences within the platform; understand which pages and features of our website and platform are used most, and identify where visitors encounter difficulties, so that we can prioritise improvements; protect the security of our website and platform by helping us detect unusual or potentially malicious activity; and, subject to your consent where required by Applicable Law, measure the effectiveness of any marketing communications or campaigns that led you to our website.
We do not use cookies to collect sensitive categories of personal data, such as health information, financial account details, or government identification numbers. Any Content you enter into the Consulnex platform itself — such as client records, project data, employee records, or financial records — is handled in accordance with our Privacy Policy and Terms and Conditions, and is not collected or processed through cookies covered by this Policy.
4. Categories of Cookies We Use
The cookies and similar technologies used on our website and platform fall into the following categories.
Strictly Necessary Cookies. These cookies are essential for our website and platform to function and cannot be switched off in our systems. They are typically set only in response to actions you take that amount to a request for services, such as logging in, setting privacy preferences, or filling in forms. Without these cookies, core functionality such as secure login, session management, and basic navigation would not work correctly. Because they are essential to the operation of the Services, strictly necessary cookies do not require your consent under Applicable Law, although we still disclose them to you for transparency in the table referenced in Section 5.
Functional Cookies. These cookies allow our website and platform to remember choices you make, such as your display or layout preferences, and to provide enhanced, more personalised features. The information these cookies collect is generally anonymised, or is tied only to your Account in a manner necessary to deliver the relevant functionality. If you disable these cookies, some features and personalisation may not function correctly, although the core Services should still remain usable.
Analytics and Performance Cookies. These cookies allow us to count visits and traffic sources, and to see which pages and features are most and least used, so that we can measure and improve the performance of our website and platform. All information these cookies collect is aggregated, or is used in a de-identified manner wherever reasonably possible, and is used solely to help us understand usage patterns and improve the Services. If you do not allow these cookies, we may not know when you have visited our website or platform, or be able to monitor certain aspects of its performance for your particular visit, though the Services will otherwise function normally.
Marketing and Advertising Cookies. Where used, these cookies may be set through our website by us or by advertising partners, and may be used by those parties to build a profile of your interests and show you relevant content or advertisements on other sites, or to measure the effectiveness of an advertising campaign. These cookies are only set and activated with your consent where required by Applicable Law, as described in Section 6. If you do not allow these cookies, you will still be able to use our website and Services, but you may see less relevant advertising, or advertising measurement associated with your visit may not function.
5. Specific Cookies We Use
The table below describes, in general terms, the types of cookies typically used across our website and platform. Because specific cookies may be added, removed, or updated as our Services evolve, this section is intended to describe the categories and general purposes of cookies in use, rather than provide an exhaustive, permanently fixed list; where required by Applicable Law, a detailed, current list of specific cookies in use, including their names, providers, and expiry periods, is available through our cookie consent management tool, described in Section 7.
Authentication and session cookies are strictly necessary cookies that allow us to recognise you as logged in to your Account as you move between pages, and to maintain the security of your session. These are generally session cookies, expiring when you close your browser, or short-lived persistent cookies designed to support features such as "remember me" functionality, where offered.
Security and fraud-prevention cookies are strictly necessary cookies that help us detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to the website and platform. These cookies support the security measures described in our Privacy Policy and Terms and Conditions.
Preference cookies are functional cookies that remember settings you have selected, such as your preferred display options within the platform, so that you do not need to reselect them on every visit.
Analytics cookies are typically provided by third-party analytics services we engage to help us understand usage of our website and platform. These providers may set their own cookies, subject to their own privacy practices, though we only engage providers who commit to using the resulting data solely to provide analytics services to us, and not for their own independent marketing purposes.
Marketing cookies, where used, are typically associated with advertising or social media platforms that allow us to measure the performance of marketing campaigns directing visitors to our website. These are only activated with your consent where required, as described in Section 6.
Consent-management cookies are strictly necessary cookies used to remember the choices you have made through our cookie preference tool, so that you are not asked to make the same choice repeatedly on every visit. Without these cookies, our website would be unable to honour the preferences you have already expressed, which would in practice require re-prompting you for consent on each visit — an outcome that would work against, rather than support, the purpose of giving you meaningful control over non-essential cookies.
Load-balancing and infrastructure cookies are strictly necessary cookies used by the underlying hosting and content-delivery infrastructure that supports our website and platform, helping to direct your requests efficiently and reliably to the appropriate servers. These cookies do not collect information about your browsing behaviour beyond what is needed to route your session correctly, and are a standard feature of modern, reliable web infrastructure.
6. Your Consent and Cookie Choices
Where required by Applicable Law, we will ask for your consent before placing non-essential cookies, such as analytics, functional, and marketing cookies, on your device. This is typically done through a cookie consent banner or preference tool that appears when you first visit our website, allowing you to accept all cookies, reject non-essential cookies, or customise your preferences by category.
Strictly necessary cookies, described in Section 4, do not require consent because they are essential to the basic operation of our website and platform, but we still disclose their use to you for transparency.
You may change your cookie preferences at any time by accessing the cookie preference settings available through the link typically located in the footer of our website, or through your browser's own cookie management settings as described in Section 7. Withdrawing consent to non-essential cookies will not affect the lawfulness of any processing carried out before you withdrew your consent, and you can continue to use the core functionality of our Services even if you decline non-essential cookies, although certain personalised features, analytics-driven improvements, or marketing measurement associated with your specific visit may not be available to you.
Where you are logged in to a Consulnex Account, certain preferences you set regarding cookies may be associated with your Account to help us remember your choice on future visits from the same device, consistent with our Privacy Policy.
7. Managing Cookies Through Your Browser
In addition to any preference tools we provide on our website, most web browsers allow you to control cookies through their own settings. You can typically set your browser to refuse all or some browser cookies, to alert you when a website sets or accesses cookies, or to delete cookies that have already been placed on your device.
Because the process for managing cookies varies between browsers and is updated periodically by browser providers, we recommend consulting the help documentation of your specific browser for detailed, current instructions. Most major browsers, including those provided by Google, Apple, Microsoft, and Mozilla, offer accessible settings menus where cookie preferences, including the ability to view, delete, or block cookies from specific sites, can be managed.
Please be aware that if you choose to block or delete cookies through your browser settings, this may affect the functionality of our website and platform, and certain features, including the ability to remain logged in to your Account, may not work as intended. Blocking strictly necessary cookies through your browser, in particular, may prevent core functionality of the platform from working at all.
If you access our Services through a mobile device, your device's operating system may offer additional settings relevant to cookies and similar technologies, such as controls over advertising identifiers or app tracking permissions, which operate independently of your browser's cookie settings and may need to be managed separately.
8. Third-Party Cookies and Services
Some cookies on our website and platform may be placed by third-party service providers we engage to help us operate and improve our Services, rather than by Consulnex directly. These may include providers of analytics services, security and fraud-detection services, and, where used, advertising measurement services. We also use Stripe to process payments for Consulnex Packages, as described in our Terms and Conditions. Stripe may set its own cookies or use similar technologies in connection with the payment process, subject to Stripe's own privacy and cookie practices, which are outside the scope of this Policy. We encourage you to review Stripe's privacy policy directly if you have questions about cookies used specifically during the payment process.
Where third-party cookies are used on our website or platform, those third parties are responsible for their own cookies and the data collected through them, in accordance with their own privacy policies. We select third-party providers carefully and require, wherever possible, that such providers use any data collected solely to provide services to us and not for their own independent purposes, but we do not control, and are not responsible for, the specific cookie practices of independent third parties, and we encourage you to review their respective privacy and cookie policies for further information.
9. Cookies and Personal Data
Some of the information collected through cookies may constitute personal data under Applicable Law, particularly where it can be linked to you as an identifiable individual, such as where cookies are associated with your logged-in Account. Where this is the case, our collection and use of that information is carried out in accordance with our Privacy Policy, in addition to this Cookie Policy.
You may have certain rights under Applicable Law in relation to personal data collected through cookies, including rights to access, correct, delete, or restrict the use of that data, and, in some jurisdictions, a right to object to certain processing, including processing carried out for analytics or marketing purposes. These rights, and how to exercise them, are described in more detail in our Privacy Policy.
Where cookies are used to support marketing activities, and where required by Applicable Law, we will only carry out such processing on the basis of your consent, or another valid legal basis available to us, and you may withdraw that consent at any time as described in Section 6.
10. Legal Basis for Using Cookies
Where Applicable Law requires us to identify a legal basis for placing cookies on your device or otherwise processing personal data through cookies, we rely on the following bases, as appropriate to the category of cookie involved.
For strictly necessary cookies, our legal basis is that the use of these cookies is necessary to provide the website and platform functionality you have requested, such as logging in to your Account, and to protect the security of our Services, which we consider a legitimate interest that does not require separate consent, consistent with the general treatment of strictly necessary cookies under most cookie-specific regulations.
For functional and analytics cookies, our legal basis is generally your consent, obtained through the cookie preference mechanism described in Section 6, except in jurisdictions where Applicable Law permits such cookies to be used on the basis of a legitimate interest in improving and personalising our Services, in which case we will rely on that basis and will make this clear through our consent tool where relevant.
For marketing and advertising cookies, our legal basis is your consent, obtained in the manner described in Section 6, which you are free to withhold or withdraw at any time without affecting your ability to use the core functionality of our Services.
Where cookie-related processing involves personal data more broadly, such as where analytics data is linked to your Account, we may also rely on the legal bases described in our Privacy Policy, including the performance of our contract with you or our legitimate interests in operating, securing, and improving the Services, balanced against your rights and interests as described there.
11. International Transfers of Cookie Data
Some of the third-party service providers described in Section 8, including analytics and security providers, may process information collected through cookies in countries other than the country in which you are located, including countries that may have different data protection laws than your own. Where this occurs, we take steps designed to ensure that such transfers are conducted in accordance with Applicable Law, which may include relying on standard contractual clauses, adequacy determinations recognised by the relevant authorities, or other legally recognised transfer mechanisms, consistent with the approach described in more detail in our Privacy Policy.
We select third-party providers with consideration for their data protection practices and, where required, put contractual safeguards in place to protect information transferred internationally in connection with cookies. If you have specific questions about the countries in which cookie-related data you provide may be processed, please contact us using the details in Section 14.
12. Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) signal that can be enabled to indicate a preference that websites not track your online activity. There is currently no universally accepted standard for how websites should respond to DNT signals, and, as a result, our website does not currently respond to DNT browser signals in a differentiated way. We instead rely on the cookie consent and preference mechanisms described in Sections 6 and 7 to give you control over non-essential cookies. If industry standards regarding DNT signals develop further, we will consider updating our practices accordingly and will reflect any such change in a future version of this Policy.
13. Retention of Cookie Data
Different cookies are retained on your device for different periods, depending on their purpose. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a defined period, which varies depending on the specific cookie and its purpose, ranging from a matter of days for certain security-related cookies to up to a couple of years for cookies designed to remember longer-term preferences, unless you delete them earlier through your browser settings.
Where a detailed, current list of specific cookies and their exact retention periods is required by Applicable Law, that information is made available through our cookie consent management tool, described in Section 7, which is kept up to date as our use of cookies evolves.
14. Children's Privacy and Cookies
Our Services are intended for use by businesses and business professionals, and are not directed at children. We do not knowingly collect personal data from children through cookies or otherwise, and our cookie practices are not designed to target or profile children. If you believe a child has provided personal data to us through our website or platform, please contact us using the details in Section 14 so that we can investigate and take appropriate action, consistent with our Privacy Policy.
15. Tracking Technologies in Emails
In addition to cookies used on our website and platform, we may use similar tracking technologies, such as pixel tags, within emails we send you, including marketing emails and, in some cases, transactional or service-related emails such as your Order Confirmation. These technologies can indicate whether an email has been opened and whether links within it have been clicked, helping us understand whether our communications are reaching you effectively and are relevant to your interests.
Where an email includes marketing content, you can generally prevent pixel tags from operating by disabling automatic image loading in your email client's settings, and you can opt out of receiving further marketing emails at any time by using the unsubscribe link included in such emails, or by adjusting your communication preferences within your Account settings, where available. Opting out of marketing emails does not affect our ability to send you transactional or service-related communications that are necessary for us to provide the Services, such as confirmations of purchases, security notices, or important updates about your Account, which are sent regardless of your marketing preferences because they are necessary for the performance of our agreement with you.
16. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies and similar technologies we use, changes in Applicable Law, or improvements to our Services. Where we make a material change to this Policy, we will update the "last updated" date shown on this document and, where appropriate, provide additional notice, such as through our cookie consent tool or by posting a notice on our website.
Where required by Applicable Law, we will seek your renewed consent for any new categories of non-essential cookies introduced after a material update to this Policy, using the consent mechanisms described in Section 6. We encourage you to review this Policy periodically to stay informed about how we use cookies and similar technologies.
17. Contact Us
If you have any questions about this Cookie Policy, would like further information about the specific cookies used on our website or platform, or would like to exercise any rights you may have in relation to personal data collected through cookies, please contact us using the details published on our website.
This Cookie Policy should be read together with our Privacy Policy and Terms and Conditions, both of which are available on our website and, together with this Policy, form part of the overall terms governing your use of our website and the Consulnex platform.