Refund Policy

Last updated: 15 September 2026

This Refund Policy explains when and how customers of Consulnex may request a refund in connection with the purchase of a Package granting access to the platform. It should be read together with our Terms and Conditions and Privacy Policy. Consulnex sells access through a one-off purchase rather than a recurring subscription, so our approach to refunds is built around a clear, time-limited guarantee rather than a rolling cancellation process.

1. The 14-Day Money-Back Guarantee

Consulnex offers a money-back guarantee on eligible purchases for fourteen (14) calendar days, measured from the date and time shown on your Order Confirmation (the "Refund Period"). If, within the Refund Period, you decide the platform is not right for your business, you may request a full refund of the amount you paid for the relevant Package, subject to the conditions below.

The Refund Period begins running from the moment your purchase is confirmed, not from the moment you first log in. The guarantee applies regardless of how much or how little you have used the platform within that window. You do not need to demonstrate a defect or a missing feature to qualify; a simple change of mind, or a conclusion that Consulnex is not the right fit, is sufficient, provided the conditions below are met.

2. Eligibility Conditions

Your refund request must be submitted within the 14-day Refund Period.
The purchase must not have been identified as fraudulent or made using an unauthorised payment method.
Your Account must not have been suspended or terminated for a material breach of our Terms and Conditions, including our Acceptable Use provisions.
The request must be made in good faith, and not as part of a pattern of repeated purchase-and-refund activity.

You are not required to justify your decision beyond confirming it is genuine, though we always welcome feedback on why the platform wasn't the right fit.

3. What Is Not Covered

Requests submitted after the 14-day Refund Period has passed. Fees paid for a Package are generally non-refundable once that period has expired.
Any third-party fees incurred in connection with your purchase, such as currency conversion or international transaction fees charged by your bank or card issuer.
Add-on services, custom development work, or bespoke data migration services agreed separately, unless expressly stated otherwise in the agreement covering that service.

We will, however, consider requests made after the Refund Period on a discretionary, good-faith basis in exceptional circumstances, such as a significant, sustained service outage or a confirmed billing error on our part.

4. How to Request a Refund

Contact us at support@consulnex.co.uk • bishamk982@gmail.com, including the email address associated with your Account and, where possible, your Order Confirmation details. We aim to acknowledge refund requests within a few business days and communicate a decision promptly thereafter.

5. How Refunds Are Processed

Approved refunds are returned to the original payment method used at purchase, through Stripe, our payment processor. Once approved, we initiate the refund promptly; the time it then takes to appear in your account depends on your bank or card issuer, typically five to ten business days, though this can occasionally take longer.

6. Effect on Your Account

Where a refund is processed, access to the features associated with the refunded Package is discontinued. Where reasonably practicable, we aim to give you an opportunity to export your data before your Account is fully deprovisioned, though this is handled on a best-efforts basis. A previous refund does not permanently bar you from purchasing a Package again in future, except where the refund was associated with fraudulent activity or a material breach of our Terms.

7. Statutory Rights

Nothing in this Policy limits, excludes or otherwise affects any statutory right you may have under applicable law that cannot lawfully be excluded or limited by agreement, including consumer protection rights relating to cancellation, refund, repair or replacement, or any cooling-off period mandated by the law of your jurisdiction of residence. Where this Policy is more generous than your statutory rights, this Policy applies; where your statutory rights are more generous, those rights continue to apply in full.

8. Contact

Questions about this policy, or a refund request, can be sent to support@consulnex.co.uk • bishamk982@gmail.com.